faq

Insights API Documentation

Faq

How is the billing cycle calculated?

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The billing cycle is always defined as a full calendar month, UTC time, for all. The billing date, however, starts from the first payment date and is repeated at the same date every month.
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When a new API key is created and allocated to you (when you create a new account or renew your API key) it can take up to 10 minutes for this key to be available for use worldwide.This is similar to DNS propagation, where it takes a certain amount of time for a change in address to be recognised across all the international networks....
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Faq

Are you GDPR compliant?

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Our organization upholds the Australian Privacy Principles and the EU General Data Protection Regulations (GDPR) as a fundamental aspect of our commitment to maintaining the confidentiality, security, and appropriate use of personal information of our customers and stakeholders.If you require additional information on our data protection measures, please refer to our Privacy Policy page. This document outlines our data management practices and provides a comprehensive overview of our compliance framework.
Faq

What payment methods does BigDataCloud support?

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BigDataCloud currently supports all major credit cards.
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To get started with any of our BigDataCloud APIs, simply create an account and log in to your dashboard to view your API key.We don't require any credit card or payment information to generate an API key and use our APIs.Please note that there may be a delay of up to 15 minutes before your newly created API key is available worldwide. This delay is due to API propagation, which takes some time to update the key across all servers. If you encounter an error when using a new API key, please wait about 15 minutes before trying again....
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